Terms & Conditions - Lost In Transit

The contents on this page form part of and should be read in conjunction with our main terms and conditions. 

All orders from us on our site will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered from us. On occasion however, goods are lost by the courier in transit to you. If after 7 days from your purchase date your order has not been delivered, you will need to contact us immediately by e-mail. We will immediately thereafter commence an "official consignment note trace" with the courier company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product ordered by you. If the product you have ordered is no longer available, please refer to the section refunds and credit notes.