Terms & Conditions - Faulty Products

The contents on this page form part of and should be read in conjunction with our main terms and conditions. 

Our company takes pride in offering to our customers products that are quality products.

We will use our best endeavours to supply you with the product you have ordered from us in good condition.

On occasion however, goods that are sealed within cartons are faulty as a result of manufacturing defect from our supplier. If this occurs, you will need to contact us immediately by e-mail. We will supply you with a replacement product ordered by you once the faulty product has been returned to us in accordance with the returns guidelines. If the product you have ordered is no longer available, please refer to the section refunds and credit notes.