We respect your choice to shop with The Christmas Warehouse and if for any reason you are not happy with your purchase and wish to return it to us, you can do so within 14 days from purchase date, and as long as the product is in its original condition (including packaging) and returned to our warehouse (where applicable, within 7 days of an official return authorisation number being provided to you) the product will either be replaced or a credit note will be issued. We do not refund for change of mind purchases. The cost of freight for the returned product will be your responsibility.
We will only accept web sale returns that have been authorised by our company in advance and are accompanied by your original transaction receipt.
In the event of wrong product supplied by us to you, product damaged in transit to you, you must contact us within 48 hours of your delivery time that you wish to return a product you have purchased.
In the event of faulty products you must contact us within 14 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.
In the event of a product being damaged in transit to you, you must contact us within 48 hours of your delivery date that you wish to return a product you have purchased.
The authorisation required for a return will be an official Christmas Warehouse authorisation number. This number can be obtained by contacting us by e-mail. When you contact us, we will provide you with the official authorisation number and the appropriate delivery return address. The cost of the freight associated with the return will be your responsibility. We will not accept any returns to any delivery address other than the delivery address specified by us. This will be advised when you contact us. We will not accept any returns through our showroom shop or through any of our Megastores.
It is essential that all goods returned to us as an authorised return are in exactly the same brand new condition that they were sent to you. This includes the original packaging of the product.
The contents on this page form part of and should be read in conjunction with our main terms and conditions.