Australia Wide Dispatch

  • Dispatch is within 24 hours, except on weekends & public holidays.
  • All orders are dispatched from our Sydney warehouse.
  • On occasion, things go wrong. If something comes up, we'll contact you to work out a solution.

Please note that due to COVID, sometimes circumstances outside of our control may affect or delay your individual delivery.

Regular Delivery Times

  • Sydney Metro - Next Business Day to 2 days
  • Melbourne Metro - Next Business Day to 3 Days
  • Brisbane - 2 to 3 Business Days
  • Adelaide - 3 to 4 Business Days
  • Perth - 5 to 6 Business Days
  • ACT - 2 Business Days
  • Tasmania (Hob + Lau) - 4 Business Days
  • NSW Other - 2 to 3 Business Days
  • VIC Other - 3 to 4 Business Days
  • QLD - Near Brisbane - 2 to 3 Business Days
  • QLD - Middle & North - 3 to 5 Business Days
  • SA Other - 3 to 5 Business Days
  • WA - Middle - 5 to 7 Business Days
  • WA - Northern - 6 to 7 Business Days
  • NT - 3 to 5 Business Days
  • International - Please contact us

These times are typical delivery times. Circumstances outside of our control may affect your individual delivery.

Warehouse Click & Collect (currently not available)

  • Only available for collection from Pendle Hill, NSW.
  • Select Click & Collect at check out and pick up your order after 10am the next business day.
  • Pick up from Dock 10, Enter 56 Jones Street, Pendle Hill, NSW 2145.
  • Open Times - Mon to Fri 10am to 3:30pm.
  • Order Cut Off - Order before 8am for 10am pick up.
  • Allow for some additional time Monday mornings.
Please  contact us for further information.

How Freight Is Calculated

Freight charges are automatically calculated by the website in your shopping cart. Simply enter your postcode to calculate freight.

  • The freight calculation is based on the physical size of your order and your postcode.
  • Charges for your postcode are based on information provided to us by Australia Post and our courier companies and include handling and packaging.

Delivery Method Options

Australia Post

  • Australia Post delivery can only be used if individual product sizes in your order fall within the size limits of Australia Post. Otherwise, a courier will be used to deliver your order.
  • If shipping is by Australia Post, you will receive an e-mail from Australia Post when your order has been collected from us, and just before delivery to you.
  • This email gives you a parcel tracking link allowing you to track the progress of your order delivery.
  • Australia Post allows for deliveries to PO boxes, and to every part of Australia and New Zealand, as well as anywhere in our international shipping zone.
  • Your order is safely delivered to you or can be collected from your local Australia Post outlet at your convenience.
  • Your order is securely stored until you sign acknowledgement of receipt.

Courier Delivery

  • If individual product sizes in your order are too large for Australia Post (based on their size limits), this method of delivery will be automatically selected.
  • Courier delivery is an extremely reliable method of delivery.
  • It does not allow for deliveries to PO boxes.
  • Your order is securely stored until you sign acknowledgement of receipt.
  • If you are not home when delivery is made a card will be left for you to arrange a delivery day. If you are not home on that day you may be liable for a 3rd delivery charge.

Authority To Leave

  • You may select to authorise the driver to leave your order if you are not at home.
  • Your parcel/s will be placed at your selected location if the delivery address is unattended.
  • You also agree that the order is deemed received once the parcel/s are left at your requested Authority To Leave location.
  • Christmas Warehouse and the parcel deliverer do not accept any responsibility and cannot be held responsible for any loss or damage to any parcel/s once left.
  • You warrant that the delivery driver is free from any possible harm or injury when leaving your parcel/s at your Authority To Leave location, and that the delivery site also is safe and easy to access.
  • Christmas Warehouse will consider their obligation to deliver your goods fulfilled when the parcel/s are left.
  • Failed delivery attempts may incur a re-delivery fee. We recommend providing Authority to Leave to avoid these fees.

Freight Charges

The prices indicated for products on our website exclude freight and handling. Freight charges are automatically calculated by the website on your shopping cart.

  • The freight calculation is based on the physical size of your order, and the charges that correspond to that size for your postcode.
  • Charges for your postcode are based on information provided to us by Australia Post, our courier companies and include handling and packaging.
  • The freight charged to you is on a cost basis - we only charge you what we are charged.
  • Google Shopping freight quote: Google Shopping does not enable freight charges to reflect the scope and variety of our orders. We quote our minimum order charge, and our site then calculates freight charge as per these Terms and Conditions.

Our aim to is deliver your order to you using the cheapest, most reliable delivery method.

Christmas Warehouse has been delivering Christmas trees, lights and decorations to customers throughout Australia since 1985 so whether you are in Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra or anywhere in between ... we have got you covered. We are also pleased to now also deliver internationally.

We use the fastest, most reliable transport companies for the safe delivery of your order and normal courier delivery times apply depending on your location. No order is too large or too small.

International Orders

***December 2020 - no further international orders being taken***

Christmas Warehouse welcomes all international orders. We can deliver worldwide to most destinations - anywhere where Australia Post delivers.

It's easy to order and pay for international orders through our normal website online shopping.

If you are placing an order for shipping to an international destination outside Australia, please note the following:

  • All prices are in Australian Dollars.
  • The majority of our products can be shipped internationally, but some cannot not due to Australia Post size restrictions.
  • Normal processing times apply (refer to the dispatch times at the top of this page).
  • We take great care in packing overseas shipments.
  • Your international shipping cost depends on the weight of the package and its destination. This is automatically calculated for you in your shopping cart or can be viewed during checkout.
  • Your international order does not include the payment of any duties (customs tariffs), taxes and brokerage fees associated with the shipment. These costs are the sole responsibility of the customer.
  • All electrical products are supplied using a standard Australian 3 pin plug. High voltage electrical products are 240 Volts. Low voltage electrical products are 12 Volts.

Please contact us for any additional information.

Christmas Warehouse is dedicated to offering our worldwide customers fast, helpful service. The contents on this page form part of and should be read in conjunction with our main terms and conditions.