We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, we may accidentally supply you with an incorrect product that you have not ordered. If this occurs, we will supply you with the correct product ordered by you once the incorrect product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).


The contents on this page form part of and should be read in conjunction with our main terms and conditions.